Effective date: September 20, 2024

Southern Blends (hereinafter “we,” “us” or “our”) respects the privacy of its users and customers and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your information when you use our website, Southernblends.nl. By using our website, you agree to this policy.

1. What data do we collect?

We may collect the following types of personal information when you visit our website or use our services:

• Personal information: such as your name, email address, phone number and mailing address when you create an account, place an order or contact us.
• Payment information: such as your bank account or credit card information, solely for processing your orders.
• Usage data: such as IP address, browser data, duration of visit and interactions with our website via cookies and similar technologies.
• Location data: if you consent, we may collect data about your location to provide personalized services.

2. How do we use your data?

We use the data collected for the following purposes:

• Order processing: to process your orders, deliver and provide customer service.
• Account management: to manage your account, allow you to log in and save your preferences.
• Communications: to inform you of updates, promotions and changes to our policies, or to provide support via email or phone.
• Website improvement: to optimize the user experience on our website through analysis of usage data.
• Legal obligations: to comply with legal requirements and to prevent fraud or abuse.

3. Data sharing

We do not share your data with third parties unless necessary to perform our services or required by law. This may include sharing data with:

• Payment service providers: to securely process your payments.
• Logistics partners: for delivery of orders.
• External service providers: for IT support or marketing purposes, always under strict compliance with privacy protection.
• Legal authorities: if required by laws or regulations or in case of legal proceedings.

4. Cookies

Southernblends.nl uses cookies to personalize and improve your experience. Cookies are small text files that are stored on your device when you visit our website. We use the following types of cookies:

• Functional cookies: necessary for the basic operation of our website.
• Analytical cookies: to understand and improve the use of the website.
• Marketing cookies: to serve you targeted ads based on your browsing habits. You can disable cookies through your browser settings, but this may affect the functionality of the website.

5. How do we protect your data?

We take appropriate technical and organizational measures to protect your personal data from loss, misuse or unauthorized access. This includes encryption of sensitive data, secure connections (SSL certificate) and restricted access to data.

6. Retention periods

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

7. Your Rights

You have the following rights regarding your personal data:

• Inspection: you can request access to the personal data we hold about you at any time.
• Correction: you may request that incorrect data be corrected or updated.
• Deletion: you can request the deletion of your data, to the extent that this does not violate legal obligations.
• Restriction of processing: you can ask to restrict the processing of your data.
• Objection: you can object to the use of your data for certain purposes, such as direct marketing.
• Portability: you may request to receive your data in a machine-readable format.

Requests regarding your rights can be made through the contact form on our website or by emailing us at info@southernblends.nl.

8. Changes to this privacy policy

We reserve the right to change this privacy policy. We will communicate significant changes through our website or by email. Please check our privacy policy periodically for updates.

9. Contact

If you have any questions about this privacy policy or how we process your data, please contact us at:

• Email address: info@southernblends.nl
• Phone number: 06 15887145 

Southern Blends is responsible for processing your personal data and is committed to ensuring your privacy. Thank you for your trust in our company.

This privacy policy has been prepared in accordance with the General Data Protection Regulation (GDPR).